If you are encountering an error message in Windows we can gather information from the system using PC TuneUp Maestro to resolve the issue. Please do the following:

1. Open PC TuneUp Maestro
2. Press F2 or click on About, located at the top-right corner of the main Window
3. Click on Get Product Support
4. Click on Submit PC Error Report

You will see a page that details what information we are gathering, if you agree click on I agree and continue

That will send some details from the system Error logs we can then use to try to determine what is happening in the system, and then try to resolve the issue for you.